Standard courses and customized training in:
Telephone Technical Support
Available through toll-free support hotline, Monday Friday, 8:30 a.m. to 8:30 p.m., eastern standard time. Additional West Coast coverage is also available through our San Francisco-based office. Support is available on an hourly basis or through annual subscription. Available in Spanish and English.
CSS will monitor and review CAM II reports, back-up procedures, telecommunications and overall operations during the critical implementation period.
CAM II Upgrade Support
Technical support subscribers receive free annual technical support for upgrade installations. Customized technical support is also available on a company-wide basis.
Hardware, Software and Network Installation and Telecommunications
Technicians assist in configuring and installing products purchased through CSS.
Once installed, CSS technicians run comprehensive tests to ensure proper functioning.
Data Conversion and Data Entry for New Clients
Complete and initial data entry services available for a nominal per-unit fee. CSS provides clients who wish to complete the data entry themselves with detailed worksheets and instructions.
System Analysis and Needs Assessment
System analysis and needs assessment services are available prior to or in conjunction with the implementation of the CAM II System.
Property Management Evaluations and Technical Assistance
CSS assists central office and site personnel in evaluating property management operations, developing operating procedures and policies, resolving problems, and implementing changes.